FEBRUARY 2013 - PLUMBSENSE LTD JOINS “BUY WITH CONFIDENCE” SCHEME

Plumbsense Ltd has been approved by Herts Trading Standards to join the Buy With Confidence scheme.  The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Plumbsense has undergone a series of detailed checks before being approved as a member of the scheme.



JANUARY 2013 - PLUMBSENSE RELOCATES TO BISHOP’S STORTFORD

Plumbsense Ltd has relocated to Bishop’s Stortford and will be open for business from 16th January 2013 to serve residents of Bishop’s Stortford, Harlow and all local villages.  We look forward working in such a wonderful part of Hertfordshire.



NOVEMBER 2009 - PAUL MERTON NAMED AS ONE OF THE UK'S TOP 10 TRADESMEN

TrustMark, the Government backed database of reputable tradesmen, launched a nationwide search in August 2009 to find the UK's best tradesmen.  Paul Merton, 35, owner of Plumbsense, was nominated by local customers for plumbing work he had recently undertaken.


Paul commented, "When TrustMark called to say that I had been voted as one of the UK's top 10 tradesmen, I was over the moon.  There is probably little to distinguish my plumbing work from other plumbers in the UK but what makes me stand out from the crowd is the level of customer service offered.  Plumbsense has not missed an appointment since it started trading in May 2006.  All messages are responded to promptly and the customer is treated as I would like to be treated by a professional tradesperson.  I have 17 company principles listed on our website and each one is important to me."


Roman Russocki, chief executive of TrustMark, said: ”The standard of entries was extremely high and it wasn’t easy coming up with the top 10 shortlist. Paul should be very proud of his place on the list.”   There were no other plumbers in the top 10, meaning that Paul is named as the best UK plumber.


Paul concluded, "Whilst this achievement is fantastic, it doesn't change anything for Plumbsense.  We will continue undertaking small, medium and large jobs at a fair price and working hard to keep our reputation for being a reliable, friendly and honest local plumbing company.  But to be named by TrustMark as the best plumber in the UK does make me very proud of what I have achieved since quitting my City job in 2005".




JUNE 2009 - PLUMBSENSE WINS DOUBLE AWARD AT FSB CEREMONY

Plumbsense has won two awards at the Federation of Small Businesses (FSB) awards ceremony held at Tewin Bury Farm, Welwyn Garden City, in June 2009.  The evening was hosted by Susie Fowler-Watt from BBC Look East.


We were delighted to win the top award in the 'Fair Trading' category and the runner-up award in the 'Service Excellence' category.  Guy Pratt, head of Herts Trading Standards, described Plumbsense as:


"A very clear winner in this category, the judges commented “A small company that is truly committed to fair trading with a great awareness of legislation and compliance.” An excellent entry from a business striving to provide the best for its customers”






SEPTEMBER 2008 - PLUMBSENSE AWARDED 'TRUSTMARK' ACCREDITATION

Plumbsense has become the first Plumbing Company to be awarded TrustMark accreditation registered through Herts Trading Standards.


TrustMark is an award-winning scheme supported by the Government, consumer groups and building industry to help the consumer find reputable firms to do repair, maintenance and improvement work inside and outside the home.


Plumbsense has signed up to a TrustMark code of practice that includes insurance, good health and safety practices and customer care. Furthermore, the scheme operator has checked and will continue to monitor the quality of our work, trading practices and customer satisfaction.