How far ahead are you booked?

Small jobs (eg 1 hour repairs) can often be undertaken within a few hours or days.  Medium sized jobs (eg half a day) should be undertaken within a week or so.  Large jobs (eg bathroom replacements) may have to wait for 2 to 3 months.


School holidays and half-term weeks tend to get booked up further in advance.



How far will you travel?

We cover Bishop’s Stortford, Harlow and local villages.  We may travel further and a surcharge to cover time and fuel may be applied.



Where do you buy your materials from?

Most of our materials are sourced from local plumbers merchant with whom we have trade accounts.


We use a variety of other local suppliers to obtain the best quality materials at the best price.  We do not knowingly supply sub-standard parts and we try to avoid ordering via the internet.



By how much do you mark-up materials?

Our mark-up of 15% covers our time and cost of purchasing your part plus the warranty.



I would like a replacement bathroom including electrical work and tiling.  Do you do this?

Yes!  Bathroom replacements are our speciality and we have an excellent team of experienced, skilled and reliable sub-contractors for all trades such as tiling, plastering, building, carpentry and electrical work.



Do you repair appliances such as washing machines and showers?

We generally install and replace appliances only.  We do, however, replace shower mixer cartridges.  We can recommend a local washing machine / dishwasher repair specialist.



Where is my stop-cock located?

Stop-cocks are usually located beneath the kitchen sink, in a cloakroom or perhaps under the stairs.  Its location differs in each house.  However, it will normally be located on the lowest floor in the property.


The stop-cock should be turned every 6 months to prevent it from seizing up.